"It's an outrage!" She yelled, waving her receipt in front of my face with enough vigor I could have used it as a fan. "The last time I did a return they made me pay a dollar! A DOLLAR! Why did I have to pay more for the same item? I mean, it was broken. And I was just getting a new one. Shouldn't I be able to get it for the same exact price?! It doesn't matter if it was on sale then but isn't now. I shouldn't have had to pay more money!"
I let her tirade wash over me as I quickly gathered together her order, double checking that everything was in correct because I really didn't need this crazy lady to come back for a round two. It wasn't like I could do anything about her problem. I wasn't a cashier. I wasn't a manager. I honestly didn't know why she was trying to convince me that I needed to be the one to solve her problem. I had no power over it.
Sighing quietly in relief, I tied up her order and held it out to her. "I'm sorry about that." I said offering her a smile. "But here's your order, let me know if I can do anything more to help." Which, I really really hoped she wouldn't take me up on that offer. I didn't need another fifteen minute long rant ringing in my ears.
-Inspiration from a customer at work
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