Just Let Me Sink Into The Floor

Well...today was....bad.
I'm still rather shaken.

I mean, I've never been yelled at by a customer before.

And this honking giant of a dude could have picked me up and torn me in two. Seriously, he was like a cross between a pro wrestler and terminator. Scary! He comes up to me, yelling and spitting in my face. Because he bought our largest fish tank for his son's birthday the night before, along with everything else it needed to be a working tank. Plus, like $200 worth of fish. Set it all up, and wrapped it.
I hadn't realized this was a bad idea. I mean, I've been cleaning up all the messy cages for the past few weeks! I've hardly dealt with customers, and selling products at the right time and place. I didn't even know there was supposed to be timing to setting up a fish tank!

And you know what happened?
The son went to open his birthday present...and all but two of the fish had died. It was a huge stinking rotting mess.
Talk about traumatizing. Yikes.
But to top it all off, while they were fishing out the rotting mess...the tank cracked. Spilling yucky water everywhere.

And the guy blames me for ruining his son's birthday.
He was close to wringing my neck when Harvey finally stepped in.

I feel awful.
Apparently you're supposed to have the fish tanks up and running for a couple of days before you even think of putting fish into it.
and then, you can't just dump a whole tankful of fish into the tank. You have to add them slowly. Over a period of time. Like maybe only five fish a week.

I didn't know this. And it was a huge costly emotional mistake.

Harvey refunded the man his money for the fish, and gave him a new much nicer fish tank for the same price as the first tank.
I could tell he was furious too, that I'd cost him so much.
But, for once, he saw how close to tears I was, and relented on yelling at me even more.
Instead, he's sent me back into 'training'
Like I'd ever gotten out of it.
I'm basically 'apprenticing' for the next couple of days. Learning everything to do and not to do with all the different animals we sell. 
We obviously started today with fish.

I just feel so...discouraged right now. I wish I had another three day weekend on the horizon. Because dealing with that customer, I really don't want to go back to work. I mean, what if he comes in again tomorrow?

Karen<3